Privacy Policy
Last updated: 12 November 2026
Who we are
ZAI Aesthetic Skin Clinic (“ZAI”, “we”, “us”) is an aesthetic skin clinic at 16 Pembroke Avenue, Pinner HA5 1JP. We are responsible for the personal information described in this policy.
For any privacy question or request, call us on 07378 838411 or email angelavali@hotmail.com.
What this website collects
This website has no forms, accounts or newsletter sign-up, so it doesn't ask you for any personal information.
We don't use analytics, advertising or tracking cookies, and the website doesn't set any cookies of its own. Our fonts and images are served from this website, not from other companies.
Like any website, the service that hosts it (Cloudflare) processes technical information such as your IP address and browser type to deliver the pages and protect the site from attacks. Cloudflare may set a strictly necessary security cookie for this purpose.
Booking an appointment
Online booking is handled by Timely, a separate booking service. When you book, Timely collects the details you enter (such as your name, contact details and chosen appointment) and shares them with us so we can manage your appointment. Timely looks after this information under its own privacy policy.
We use your booking details to provide the treatment you've asked for and to contact you about your appointment.
Phone calls and emails
If you call or email us, we use your name, contact details and anything you tell us to answer your question and arrange your treatment. We keep this only for as long as we need it for that purpose, or for as long as the law requires.
Who we share information with
We don't sell your information. We only share it with the services we use to run the clinic, such as Timely for bookings, and only as needed to provide our services, or where the law requires it.
Links to other websites
This website links to Timely and to our Instagram, Threads and Facebook pages. Those sites have their own privacy policies, and we aren't responsible for how they use your information.
Your rights
Under UK data protection law (UK GDPR) you can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that is wrong or incomplete;
- delete your information;
- stop or limit how we use your information.
To make a request, contact us using the details above. We'll reply within one month.
If you're unhappy with how we've handled your information, please tell us first so we can try to put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.
Changes to this policy
We'll update this page if anything changes, for example if we add analytics or an online form. The date at the top shows when it was last updated.